Channel

A channel connects a bot to an external communication platform.

Examples include:

• Telegram
• Feishu (Lark)
• Web chat

What a Channel Configuration Defines

• Platform type and credentials
• Message routing from external users to a target bot
• Reply delivery back to the source platform

Why It Matters

Channels decouple bot logic from transport, so one bot can serve users across multiple platforms.

Web UI Path

• Bots > Select a bot > Channels